Introduction
This Privacy Policy explains how Opticue, operated by Coding Hands Infotech LLP ("Coding Hands," "Opticue," "we," "us," or "our"), collects, uses, processes, stores, shares, transfers, and protects information in connection with our websites, applications, and services, including opticue.app and dashboard.opticue.app.
Opticue is a business software platform intended primarily for organizational and commercial use.
1. Scope
This Privacy Policy applies to business users, website visitors, prospective customers, customer organizations, and information processed through the Services.
Where customer organizations determine the purpose and means of submitted operational data, Opticue may act as a processor, service provider, or similar role under applicable law.
2. Information We Collect
We may collect and process:
Account and Business Information:
- Names
- Email addresses
- Organization names
- Billing contact details
- User roles and permissions
- Business location information
- Subscription/account metadata
Operational and Customer Data:
- Customer feedback
- Public review content from connected review platforms
- Support tickets
- Email-derived ticket content
- Survey responses
- Internal notes and comments
- Branch/location metadata
- Messaging content where enabled
- Uploaded operational business records
- Workflow activity and platform usage data
Technical Information:
- IP addresses
- Browser/device metadata
- Operating system information
- Login timestamps
- Audit logs
- Error reports
- Diagnostics
- Performance logs
- Security monitoring data
Analytics and Tracking: We may use analytics and tracking technologies including Google Analytics, Microsoft Clarity, cookies, local storage, session technologies, telemetry, and similar monitoring mechanisms.
Payment Information: Payments may be processed through third-party providers such as Stripe, Razorpay, or similar authorized processors. We generally do not store raw full payment card details.
AI Processing: Where AI-assisted features are used, submitted information may be processed for classification, summarization, sentiment analysis, workflow automation, routing, and related product functionality.
3. Sources of Information
Information may be obtained:
- Directly from users
- From customer organizations
- Through integrations and connected third-party platforms
- From public review sources
- Through automated telemetry
- Through support interactions
- From payment processors
4. How We Use Information
We may use information to:
- Provide and operate the Services
- Authenticate users
- Manage accounts
- Deliver workflows and ticketing operations
- Process customer feedback
- Support analytics and reporting
- Support AI-assisted product functionality
- Improve service quality
- Troubleshoot and debug
- Investigate fraud, abuse, or security incidents
- Process billing
- Communicate transactional or service-related notices
- Comply with legal obligations
- Enforce contractual rights
We do not currently commit to promotional marketing communications as part of this Privacy Policy.
5. AI-Assisted Processing
Opticue may use AI-assisted technologies to support operational workflows.
AI providers may change over time.
Customer data is not intended to be used to train third-party general-purpose external AI models unless explicitly disclosed otherwise.
AI-generated outputs may be incomplete or inaccurate and should be reviewed appropriately.
6. Sensitive Data
Unless expressly supported under a separate agreement, Opticue is not intended for the processing of highly sensitive or regulated personal information, including:
- Health or medical information
- Government-issued identifiers
- Financial account credentials
- Biometric data
- Special category personal data
Customers are responsible for ensuring they do not submit such data without lawful authority and appropriate arrangements.
7. Sharing and Disclosure
We may disclose information to trusted third-party service providers including:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Logging and monitoring vendors
- Communication and messaging providers
- Authentication/security providers
- AI technology providers
- Integration partners
- Support service providers
- Legal or regulatory authorities where required
- Professional advisors
- Transaction participants in mergers or restructuring
A current subprocessor list may be made available upon request.
We do not sell personal information in the conventional commercial sense unless expressly disclosed.
8. International Transfers
Primary service hosting may occur in India.
Certain subprocessors, integrations, support operations, analytics providers, messaging vendors, or AI providers may process data outside India.
By using the Services, applicable cross-border processing may occur subject to appropriate safeguards where relevant.
9. Security
We use commercially reasonable safeguards which may include:
- Access controls
- Authentication protections
- Secure hosting
- Encryption where appropriate
- Monitoring
- Audit logging
- Operational access restrictions
- Security review practices
If we become aware of a confirmed security incident materially affecting protected information under our control, we may investigate, contain, remediate, and provide notifications where legally required or operationally appropriate.
No method of storage or transmission can be guaranteed completely secure.
10. Data Retention
We retain information only as reasonably necessary for:
- Service delivery
- Account administration
- Billing/accounting
- Security monitoring
- Legal compliance
- Dispute resolution
- Fraud prevention
- Backups and recovery
- Contractual obligations
Operational customer data may be retained for standard service grace periods following termination, unless longer retention is required.
11. Data Rights and Requests
Subject to applicable law, requests may include:
- Access
- Correction
- Deletion
- Objection
- Restriction
- Consent withdrawal where relevant
Where Opticue processes information on behalf of a customer organization, affected individuals may be directed to that organization first.
Exceptions may apply where legal obligations require direct handling.
12. Account Deletion
Where applicable, personal account/profile information may be deleted following closure requests, subject to retention required for billing, compliance, legal obligations, disputes, fraud prevention, security, or backup recovery.
13. Internal Access
Authorized personnel may access relevant information where reasonably necessary for:
- Support
- Troubleshooting
- Debugging
- Migration/setup assistance
- Abuse/fraud investigation
- Legal compliance
- Security operations
14. Cookies and Tracking Technologies
Our Services may use cookies, local storage, session identifiers, analytics scripts, performance tracking, and similar technologies.
Where legally required, consent mechanisms may be provided for non-essential technologies.
Browser-level controls may affect platform functionality.
15. Children
The Services are not intended for children or individuals below the legally applicable age required to provide valid consent.
16. Business Transfers
Information may be transferred as part of mergers, acquisitions, restructuring, financing, or asset transfers.
17. Policy Updates
We may revise this Privacy Policy periodically.
Updated versions become effective upon publication unless otherwise stated.
18. Contact Information
Coding Hands Infotech LLP
Pipeline Road, Kesaveeyam
Palarivattom
Ernakulam
Kerala, India - 682025
Email: info@codinghands.in