Manage reviews, emails, surveys, and complaints across every store from one customer feedback platform with clear ownership, faster follow-up, and no missed issues.
When you operate multiple locations, customer feedback piles up across platforms — and most of it never leads to any change.
Reviews arrive through Google, emails, surveys, and third-party apps. There is no single place to see everything, so things fall through the cracks.
Even when feedback is read, there is no owner, no deadline, and no follow-up. Nobody knows if the issue was ever actually fixed.
The same complaints keep surfacing at the same locations with no systemic fix, because there is no visibility into trends over time.
Opticue connects every feedback channel, converts customer feedback into structured tasks, assigns the right location owner, and tracks every issue to resolution.
Connect Google reviews, email, survey tools, and more. Every piece of feedback is captured automatically — nothing is missed.
Each item is classified by type, sentiment, and urgency. Recurring issues are surfaced and grouped automatically.
Opticue converts feedback into a structured task with a clear owner. The right store manager or team member is notified immediately.
Every task has a status, timeline, and full audit history. Head office can see what is open, in progress, or resolved across all locations.
Opticue is built for franchise operators, restaurant groups, retail chains, and service brands that need to manage real issues across real locations every day.
Every review, email, survey, and complaint flows into a single shared inbox. Organised, searchable, and always current — no manual importing, no tab-switching.
Feedback is converted into structured tasks automatically. Each ticket is categorised, prioritised, and ready to act on without any manual triage by your team.
Each task is routed to the correct store and the right person. Store managers are notified directly. No confusion about who owns what.
Track every task through its full lifecycle — open, in progress, resolved. Full audit trail, notes, and accountability at each step. Head office sees everything.
Opticue surfaces customer feedback trends across your network so you can spot recurring issues, compare location performance, and act with data instead of guesswork.
Whether you run one store or a thousand, Opticue gives each team the visibility, accountability, and workflow they need to manage customer issues properly.
Know exactly what to fix today. No digging through emails or missed reviews — your task list tells you what's open and what's overdue.
Monitor store performance without chasing updates. See which locations are on top of issues and which need attention.
See the full picture across your network. Identify systemic issues, track consistency, and make decisions based on what's actually happening.
When every piece of feedback has an owner, a deadline, and a status, your whole operation runs tighter.
Every review, email, and survey is captured and converted into an actionable task. Nothing falls through the cracks.
With clear ownership and automated routing, issues are resolved significantly faster than manual processes allow.
Every task has a named owner and a full history. No ambiguity about who was responsible for what, and when.
Systemic issues get fixed network-wide, not just at one store. Your customers notice the difference.
Join the waitlist to be first in line for early access to Opticue and launch updates.