Google Reviews
Bring public reviews into your customer experience workflow.
AI customer feedback management
Turn customer
feedback
into action
Opticue is customer feedback management software that brings Google Reviews and Office 365 emails together. Find recurring issues with AI and track them through to resolution.
No credit card. No upfront payment.
A Google review lands in the unified inbox
Illustrative product screens · sample data
Connected feedback
Your reviews and emails. One place.
Connect the channels your customers already use.
Office 365 email
Connect your inbox to understand and follow up on customer feedback.
Coming soon
- Surveys
- Facebook & Instagram
The problem
Feedback everywhere.
Important issues get lost.
Whether you run a busy restaurant, a resort, or an online brand, important feedback can get buried between reviews, inboxes, and team conversations.
Scattered across platforms
Reviews arrive through Google, emails, surveys, and third-party apps. There is no single place to see everything, so things fall through the cracks.
No clear accountability
Even when feedback is read, there is no owner, no deadline, and no follow-up. Nobody knows if the issue was ever actually fixed.
The same problems repeat
The same complaints keep surfacing about service, delivery, or quality. Without a view of the patterns, teams keep fixing symptoms.
How Opticue works
From feedback to a better experience.
Four steps from what customers say to what your team does next.
Capture
Connect your reviews and customer emails.
Understand
Find sentiment, topics, and recurring issues with AI.
Act
Assign follow-up to the right person.
Improve
Track trends and see where to focus next.
Core features
From feedback to resolution.
The context, ownership, and history your team needs to follow through.
Unified feedback inbox
Read reviews and customer emails in one shared workspace, without switching tools.
Feedback into action
Prioritize tickets with the original customer feedback attached.
Clear ownership
Give every issue a responsible person, so the next step is clear.
Task tracking and resolution
Keep status, notes, and action history together from open to resolved.
AI insights
Go beyond the rating.
Understand the experience.
A star rating tells you how a customer felt. Opticue helps you explore why, with sentiment, recurring topics, and patterns across your feedback.
- See what customers say about service, quality, and value.
- Spot repeated complaints that deserve attention.
- Track how themes and sentiment change over time.
- Use the original feedback to guide your next action.
Illustrative insight · sample data
Theme: waiting time
A great meal. A long wait.
Customers praise the food, but several recent reviews mention delays during weekend dinner service.
“Loved the food. We waited a long time before anyone took our order.”Example customer feedback
A question for your team
Turn the finding into a tracked issue →
What is slowing down service during the evening rush?
Who it’s for
Built for businesses where
customer experience matters.
A single property, a growing online brand, or a network of locations. Start with the feedback your business receives today.
Hotels & resorts
See recurring guest feedback about rooms, housekeeping, check-in, dining, and facilities.
Restaurants & cafés
Understand what customers say about food, wait times, service, and value, then follow up with the team.
Healthcare
Understand patient feedback about reception, waiting times, billing, and service, and assign follow-up to the right people.
Retail & service businesses
Spot repeated concerns about products and service at one branch or across several locations.
Online & D2C brands
Use customer feedback in your Office 365 inbox to identify recurring delivery, product, and support issues.
Franchise networks
Keep local teams accountable while giving owners a shared view of trends and resolution across the network.
Get started
Try Opticue for yourself.
Sign up for a trial and explore how Opticue brings customer feedback, insights, and action together. See how it fits your team’s day-to-day workflow.
No credit card required. No upfront payment needed.